Refund and cancellation policy

Last updated: 13 October 2026. This policy is part of our Terms of service.

Who takes your payment

Paid plans are sold through Paddle.com, our merchant of record. Paddle takes the payment, issues your receipt, collects VAT, and handles refunds. You can ask Paddle directly at paddle.net, or through the link in your receipt. Paddle’s own refund policy applies to every order; what follows is what we add on top of it.

Our rule: fourteen days, no questions

Whatever the law says, if you ask within fourteen days of the first payment of a plan, we refund it in full, for any reason, whether or not you used it. Write to hello@recapybara.com or ask Paddle. One refund of this kind per person.

What the law guarantees you, at the least

If you live in the European Union, the European Economic Area, Switzerland or the United Kingdom, you have fourteen days after the first payment of a subscription to withdraw from it and be refunded in full. Because Recapybara starts working for you at once, the checkout asks you to agree to immediate access and to acknowledge that once you start using the plan, the statutory right ends. Your rights under the law of your country are never reduced by this policy; our own rule above goes further than the law.

Renewals

A plan renews by the month until you cancel. Renewals are not refunded, except in the cases below where we are the cause. To stop the next one, cancel before the end of the month you have paid.

Cancelling

Cancel at any time from "Manage your subscription" on your account page in the app, which opens Paddle’s page. Cancelling takes effect at the end of the current month: you keep your plan until then and are not charged again. Nothing else is needed from you.

When we are the cause

If Recapybara did not work for a whole month because of us, or we close a plan or the service, we refund the unused part of what you paid. When a payment was taken twice, the second is refunded in full.

How a refund is paid

An approved refund goes back to the payment method you used, within fourteen days of the approval. Paddle sends the confirmation.